Mollie: online payments for tickets and season tickets

With Mollie, supporters, members and customers pay online for tickets, season tickets and hospitality, in the Ticket App and via payment links. Clubwise works with your own Mollie account: the money goes straight to your club's account, Clubwise is not in between.

Linking Mollie

1. Go to Marketplace and switch Mollie on.
2. You land on Mollie. Sign in with your club's account and give Clubwise access.
3. You return to Clubwise. From now on buyers can pay online.

Don't have a Mollie account yet? Contact us and we'll help you create one.

Which payment methods?

The buyer chooses from the payment methods you switch on in your Mollie account, for example Bancontact, credit card or Apple Pay. So you switch a method on or off in Mollie, not in Clubwise.

What happens with a payment?

• If the payment succeeded, the tickets are set to paid and the buyer immediately gets their ticket mail.
• Clubwise automatically creates a payment receipt. If someone buys in the name of a company, or asks for an invoice, it becomes an invoice.
• If the buyer cancels the payment, their seats become available again after a while. They see their open order on the event and can resume or cancel it.

Refunding

You refund a ticket paid online from the back office, under the tickets of the event. Clubwise requests the refund from Mollie and adds a credit note , so your accounting is correct.

Following up refunds

A refund at Mollie usually takes a few minutes to a few hours. You follow them up in Finance, Refunds. For an event you find the same overview in the event menu under Refunds, only for that event.

• For each refund you see the date, the customer, the event, the number of tickets, the amount, the status and the credit note.
• In progress at Mollie: the refund has been requested. Clubwise checks the status itself every fifteen minutes.
• Refunded: the money is on its way to the buyer and the credit note has been created.
• A red line needs attention: the refund failed or was cancelled, or it has been in progress for more than 3 hours. Check it in your Mollie dashboard and solve it there.
• With the button Refresh status you request the running refunds from Mollie right away.

On the attendee and the ticket the payment stays paid, with how much has already been refunded or is still in progress. You can refund several tickets of the same payment separately. Each refund then gets its own credit note.