Ticket App
The ticketing platform for your members and visitors: buying tickets, managing season tickets, invoices and connections with others. Below you find all articles of this collection, step by step.
Getting started
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The Ticket App: buying and managing tickets in your club's colours
With the Ticket App, members and visitors buy tickets, hospitality and season tickets themselves, manage their tickets and invoices and chat with friends.
Buy tickets
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Buying tickets in the Ticket App
How to buy tickets, hospitality and season tickets in the Ticket App: queue when it's busy, seating plan with a price per seat, checkout and your tickets in one link.
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Choosing seats on the seating plan
On the seating plan you see the whole stadium, choose a section and your seats, and the price per seat. How to read the colours and the time to complete.
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Your order and checkout
In your order you check your seats and prices, fill in the ticket holder and pay online. Then you receive your tickets via one link in the mail.
My Tickets & Season Tickets
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My Tickets, Season Tickets and Vouchers
Everything a user bought themselves (or received through a connection, see Friends, members and connections) is grouped under three menu items.
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My Tickets
Under My Tickets you find all your tickets per event, with the ticket holder, the seat and the QR code you show at the entrance.
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My Season Tickets
Under My Season Tickets you find your season tickets and those of your connections, each with a QR code for the entrance.
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My Vouchers
If your club works with vouchers, you find your vouchers under My Vouchers, with tabs for vouchers still to be used and used vouchers.
Invoices
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Viewing and downloading invoices in the app
Under My Invoices you see your invoices with status, date and amount, and you download the PDF yourself.
Friends & connections
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Friends, members and connections: buying for others
A connection is a link between two accounts in the Ticket App — for example between parent and child, or between partners. Once you are connected, you can…
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Members
Under Members you search for other users of your club and send a friend request with Connect.
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Friends
Under Friends you see your confirmed connections and the requests you still have to accept.
Account & settings
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Account, settings and installing the app
Through the account menu at the top right you reach My Account, Settings (push notifications, visibility, two-step verification) and Sign out.
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My Account
Under My Account you find your details: name, e-mail, phone and address, and whether you are visible to other members. You change them yourself.
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Settings
Under Settings the user switches Push notifications (notifications on this device) and Visibility (whether other members can find and connect with you)…
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Putting the app on your phone
The Ticket App is a web app: no separate installation through an app store is needed. Open the app URL in the browser on the smartphone, and choose via the…
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Account and security in the Ticket App
Confirming your e-mail address, switching on two-step verification with an authenticator app and resetting your password in the Ticket App.
Any questions?
Stuck, or is something missing in this manual? Get in touch, we're happy to help.
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