Selling with the Box office

The Box office is the sales tool for the desk or the entrance, made for a laptop or tablet. You choose an event, sell seats, hospitality or season tickets, take payment and print the tickets right away. The Box office and the Ticket App sell from the same seats at the same time: a seat can never be sold twice.

Opening the Box office

Open the Box office via the tile Box office on the back office dashboard. You don't have to sign in again. You need the right Box office is needed; ask your club's administrator for it.

Two-step verification: if your club requires this for staff, you set it up the first time with an authenticator app on your phone. After that you enter the 6-digit code when signing in.

1. Choose an event

The start screen shows all events your club sells, with the event that ends first at the top. Tap the event you want to sell for.

Start screen of the Box office with the events you can sell for. — The start screen: choose the event you are selling for.

2. Choose the tickets

Tickets without a fixed seat (e.g. hospitality) are shown as tiles at the top. With + and − you choose the quantity; you also see how many are still available.
Seats you choose on the seating plan: tap a section, then a free seat, and choose the price category (e.g. adult or youth).
Internal places and rates, such as wheelchair places or invitations, are sold only at the Box office. They are not for sale in the Ticket App: an internal place shows as taken there.
On the right you see your selection and the total. A selected seat stays held for you for 20 minutes.

Sales screen with hospitality tiles at the top, the seating plan and the selection on the right. — Hospitality as tiles, seats on the seating plan, with the price per seat.

Then tap Checkout.

3. Checkout

Choose how the customer pays:

Cash: enter the amount received, or tap a quick button (exact, or rounded up to a banknote). The Box office immediately shows the change.
Card: the customer pays with the club's payment terminal.
Invoice: the customer pays later; the back office creates the invoice afterwards. For this you must link a customer.

If a customer who has already paid still wants an invoice, tick Customer also wants an invoice . The line above the pay button always says what is going to happen.

Checkout screen with the order on the left and the payment methods Cash, Card and Invoice on the right. — Checkout: order on the left, payment method and change on the right.

Linking a customer

Linking is optional, except for an invoice or a season ticket. Choose an existing person or company, or enter the first name, last name and e-mail address of a new customer. Without a customer, the tickets go on a general box office sale.

4. Print tickets

After payment the tickets are ready, each with a QR code for the scanner at the entrance. Tap Print tickets: each ticket on a separate sheet, or on an 80 mm receipt printer.

The tickets with QR code, with the buttons Print tickets and Next customer. — The tickets with QR code, ready to print.

Tap Next customer to start again. Seats that were still being held are released right away.

Selling season tickets

On the start screen, choose the season ticket sale. You choose the fixed seat on the same seating plan, with a price per seat. For a season ticket a customer is required: the season ticket is in their name.

Tip: put the Box office on a separate device at the desk or entrance. Use "Next customer" after every sale, so the next customer starts with an empty order.

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