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Overview of the navigation bar, the Add button and where to find what in Clubwise.

The Home page is your starting point when you sign in. The “Needs attention” widget immediately shows what requires action: overdue invoices, new expenses, deals…

On the right of the dashboard there are three shortcuts to tools you use daily around events and ticketing:

You make long lists in Clubwise shorter in two ways: with the Actions menu above a report (Deals, Finance) or with the filter icon (funnel) for…

Choose Actions → Filter, select a column and a condition, fill in the value and click Apply. For Tasks you use the filter icon and click Search.

An applied filter is shown as a line above the report. The tick switches it off temporarily, the cross removes it.

Searching, sorting, choosing columns, filtering, saving your own report and downloading to Excel or CSV in the Clubwise reports.

How to add a note to almost every part of Clubwise, and why it works the same way everywhere.

All companies and persons are in one address book, with two tabs at the top: Companies and Persons. These are your customers, sponsors, suppliers and…

Click a contact to open the file. There you find tabs for Invoicing, Deals, Events, Documents, Contact persons, Addresses and Mails —…

You can add a new company or a new person in two places: via the global button Add at the top right (available everywhere), or via the “+” button…

Click the pencil icon at the top right of a contact file to edit the details. The same form as when creating appears, now prefilled…

With the note icon at the top right you open the note overview of this contact. New notes appear at the top, each with the name of the author…

A contact person links an existing person (from the Persons tab) to a company, with a job title such as “Chair” or “Sponsorship…

Choose “Add document” in the ⋮ menu, or go to the Documents tab. First choose the document type (e.g. Contract), then drag a file to…

Go to the Addresses tab for an overview of all addresses of a contact, each with its type (e.g. Registered office, Delivery address, Home). Click…

The Mails tab shows all e-mails sent from Clubwise to this contact, with subject, sender and time of sending.

Choose “Send mail” in the ⋮ menu to send an e-mail straight from the contact file. The “To” field is filled in automatically with the…

Choose “Add deal” in the ⋮ menu to start a new sponsor deal for this contact. The company is already filled in; you choose the category,…

Choose “Create invoice” in the ⋮ menu to start a sales invoice for this contact. Customer, address and VAT number are taken over automatically —…

Every event (match, festival, info evening, …) gets its own card with the date and the progress of the number of seats sold.

Under Settings you choose whether the event is public, whether visitors must register, whether tickets/scanner are involved, the maximum number…

With the Box office you sell tickets, hospitality and season tickets at the desk or entrance, take payment in cash, by card or by invoice and print the tickets right away.

Before you can sell tickets (via the box office or via the Ticket App), an event needs at least one ticket type. Go to the event → tab Tickets → “+” →…

Go to the event → tab Sales → “+” to “Create sale”. Look up the buyer, choose the ticket type and the quantity, and set for each line the…

Scan tickets at the entrance with your phone, a Sunmi or a Zebra handheld scanner. You immediately see whether a ticket is valid, already used or invalid.

With the Mobile Scanner you scan tickets with your phone's camera: choose the event, aim at the QR code and press Scan, or let it scan automatically.

On a Sunmi or Zebra handheld scanner you scan with the built-in scanner: choose the event and press the scan button of the device. Ideal for busy entrances.

Per event you see live how many tickets have been scanned, per entrance and per five minutes, and how long the queue is.

Selling season tickets and following up sales per season.

Buyers choose whether to collect their season ticket or have it delivered at home. Shipping costs are added to the total, at payment and on the invoice.

Deals in Clubwise are split into three categories: Sponsor, Supplier and Artist — each with its own submenu under Deals in the navigation bar…

Every sponsor deal goes through a fixed flow, visible as a progress bar at the top of the deal file:

You start a new sponsor deal in two places: via the “+” button at the top right of the deal overview (the Sponsor category is then already fixed), or via “Deal…

Are free or VIP tickets for an event part of the sponsorship package? You find them under the Tickets tab, with the event, the…

Besides sponsors, you also follow up your suppliers as a deal in Clubwise — for example an annual contract for catering supplies or a technical…

A supplier deal goes through its own flow, focused on quotations and execution instead of the invoicing steps for sponsors:

Click “+” at the top right of the supplier overview. Choose Company or Person, look up the contact, and fill in at least the Type — together with…

Before you can create a supplier deal, there must be at least one Deal Type for the Supplier category — this field is required. Go to…

The third category is Artist: deals for performances, fees and contracts with individual artists. Go to Deals → Artist in the navigation bar on the left…

For Artist deals you often choose Person instead of Company when creating them — an artist is usually an individual, not a company. Look up the…

In this environment the deal flow of an artist deal currently shows only two steps:

Click “+” at the top right of the artist overview. Choose Person (or Company), look up the contact, and fill in Type, status, owner and expected…

The actions in this article work the same way for a Sponsor, Supplier or Artist deal — only the deal flow and the available deal types…

Just like for a contact, at the top right of a deal file you find a ⋮ menu with all quick actions related to this deal.

An agreement within a deal describes a concrete consideration — e.g. a mention, a stand at an event or free tickets for a sponsor, or…

An invoicing agreement determines what may be invoiced for this deal and when. Choose “Add invoice agreement” in the ⋮ menu or go to the…

Under the Tasks tab you find all to-dos linked to this deal, each with status, priority, deadline and owner.

Choose “Create invoice” in the ⋮ menu to start a sales invoice for this deal. Customer, address and VAT number are taken over automatically, and the…

On the deal overview you choose with the tabs Current, Future and History which deals you see, and filter further via Actions → Filter.

The Finance module consists of two parts, reachable via the submenu: Income (invoices you send yourself) and Expenses (invoices you…

With the download icon next to each line you get the PDF of that invoice; with the checkboxes you select several invoices at once for a bulk export…

Incoming invoices from suppliers arrive automatically — thanks to the PEPPOL integration — without anyone having to retype a PDF.

Comparison of the three places where you can start a sales invoice in Clubwise, and when to use which.

Every invoice keeps a full timeline: when it was created, sent, paid or forwarded to PEPPOL. That way you immediately know where an…

Through the ⋮ menu at the top of an invoice you can:

Clubwise automatically sends up to three reminders for invoices that are still outstanding after the due date. That way you follow up invoices, payments and reminders in one system.

A typo in the address of an invoice that has not been sent yet? Correct the address on the contact and let the invoice take it over.

Creating a new financial year with a proposal, the prefix in the invoice number, and why financial years must not overlap.

Linking tasks to deals, events or contacts, with status, priority and owner.

Where do you find contracts and attachments added to contacts, deals or events?

Who has access to your Clubwise environment, and what rights does each role have?

Under Settings > General you manage the basic details of your organisation: name, VAT number, contact person, addresses and bank accounts.

Organisation details, app branding, bank accounts and the rest of the Settings submenu.

Creating a location, choosing the ground and drawing the stadium plan with sections, rows and prices.

Adjusting the texts of the automatic mails, per language, with tags for the details of the recipient and your club.

Sending a sales overview after every event or a reminder before the event automatically, with a test mail beforehand.

Securing your account with a code from an authenticator app, making it mandatory for your staff and resetting it when someone has lost their phone.

Every staff member chooses their language for the back office and the box office. Mails, tickets and invoices follow your club's language.

As a staff member you change your own password in App Settings, with your current password as a check.

Mollie, Peppol, Billit and Codabox: what each integration does, when you need it and how to switch it on.

Linking your own Mollie account, what happens with a payment and how to refund.

Sending sales invoices as e-invoices and receiving purchase invoices automatically via the Peppol network.

Identifying and registering your company on Peppol, and switching incoming invoicing on or off.

Sales invoices and payments automatically to Billit, so your accountant doesn't have to retype anything.

Your bank statements in Clubwise every day, and invoices that are marked as paid by themselves.

With the Ticket App, members and visitors buy tickets, hospitality and season tickets themselves, manage their tickets and invoices and chat with friends.

Confirming your e-mail address, switching on two-step verification with an authenticator app and resetting your password in the Ticket App.

How to buy tickets, hospitality and season tickets in the Ticket App: queue when it's busy, seating plan with a price per seat, checkout and your tickets in one link.

On the seating plan you see the whole stadium, choose a section and your seats, and the price per seat. How to read the colours and the time to complete.

In your order you check your seats and prices, fill in the ticket holder and pay online. Then you receive your tickets via one link in the mail.

Everything a user bought themselves (or received through a connection, see Friends, members and connections) is grouped under three menu items.

Under My Tickets you find all your tickets per event, with the ticket holder, the seat and the QR code you show at the entrance.

Under My Season Tickets you find your season tickets and those of your connections, each with a QR code for the entrance.

If your club works with vouchers, you find your vouchers under My Vouchers, with tabs for vouchers still to be used and used vouchers.

Under My Invoices you see your invoices with status, date and amount, and you download the PDF yourself.

A connection is a link between two accounts in the Ticket App — for example between parent and child, or between partners. Once you are connected, you can…

Under Members you search for other users of your club and send a friend request with Connect.

Under Friends you see your confirmed connections and the requests you still have to accept.

Through the account menu at the top right you reach My Account, Settings (push notifications, visibility, two-step verification) and Sign out.

Under My Account you find your details: name, e-mail, phone and address, and whether you are visible to other members. You change them yourself.

Under Settings the user switches Push notifications (notifications on this device) and Visibility (whether other members can find and connect with you)…

The Ticket App is a web app: no separate installation through an app store is needed. Open the app URL in the browser on the smartphone, and choose via the…